Question 1

Is there a free version?

Accepted Answer

Yes. Thally is MIT-licensed and free to self-host forever — unlimited pages, readers, and commercial use, no credit card required. Paid plans add managed hosting and team features.

Question 2

How do I get help if I get stuck?

Accepted Answer

Every plan includes community support on Discord and GitHub, plus searchable documentation. Cloud plans add priority support from a real person, and Enterprise customers get a dedicated account manager.

Question 3

What are your support hours?

Accepted Answer

Support is staffed Monday to Friday across US and EU time zones, with a typical first response under four hours on paid plans.

Question 4

How do I invite my team?

Accepted Answer

Open Settings → Members, paste in a list of email addresses, and pick a role — Owner, Editor, or Viewer. Invited teammates land straight in the right project.

Question 5

Can I change plans later?

Accepted Answer

Any time. Upgrades take effect immediately and downgrades apply at the end of your billing period — no emails required. You can also export everything and move to self-hosting whenever you like.

Question 6

What happens if I forget my password?

Accepted Answer

Use the “Forgot password” link on the login screen and we’ll email you a secure reset link. SSO users sign in through their identity provider.

Question 7

Which formats does every page ship in?

Accepted Answer

Each page is served as JSON, JSON-LD, and Markdown for machines, and as semantic HTML for readers, from the same URL, chosen by a content-negotiation header. Search indexes and embeddings are generated from the same graph.

Question 8

What can Thally AI do?

Accepted Answer

Thally AI answers questions with retrieval-grounded chat that cites the exact pages it quotes, and it can draft docs PRs from changes in your product repo — all opt-in and reviewable.

Question 9

How does the API reference work?

Accepted Answer

Drop an OpenAPI spec into your project and Thally generates endpoint pages with parameter tables, schemas, code samples, and an interactive Try-it console — regenerated on every build.

Question 10

Can I self-host Thally?

Accepted Answer

Yes — the whole engine is MIT-licensed and deploys anywhere with one command. There's no database; configuration is committed to git, so your docs stay entirely on infrastructure you control.

Question 11

Do you support SSO?

Accepted Answer

SAML and SCIM single sign-on are available on the Enterprise plan, alongside audit logs and role-based access with Owner, Editor, and Viewer roles.

Question 12

How is my data protected on Cloud?

Accepted Answer

All data is encrypted in transit (TLS 1.2+) and at rest (AES-256). We run regular backups and undergo independent penetration testing.

Question 13

Can I migrate from another docs tool?

Accepted Answer

Yes. The CLI migrates existing Markdown and MDX content, and the built-in link and anchor checks validate everything before you switch DNS.

Question 14

Do you offer refunds?

Accepted Answer

If Thally isn’t the right fit within your first 30 days on a paid plan, contact us and we’ll refund your most recent payment.

Question 15

Where can I see what you’re shipping?

Accepted Answer

Our public changelog is RSS-backed and updated with every release, so you — and your feed reader — can always see what just shipped.

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