Question 1

Is there a free version?

Accepted Answer

Yes. The Free plan includes one managed documentation site per workspace, pull-request previews, documentation analytics, unlimited pages and readers, all four output formats, and the MCP server. The engine is also open source under the MIT license and free to self-host forever. Thally Cloud adds unlimited managed sites, AI answers, Track, custom domains, and team controls.

Question 2

How do I get help if I get stuck?

Accepted Answer

Everyone can search the docs or open an issue on GitHub. Cloud customers receive priority support, while Enterprise support and migration requirements are scoped with each customer.

Question 3

What are your support hours?

Accepted Answer

Our team supports customers across US and EU business hours. Enterprise customers can arrange coverage and response commitments for production-critical issues.

Question 4

How quickly will I hear back?

Accepted Answer

We usually reply to sales and support messages within one business day. Enterprise response commitments depend on your support agreement.

Question 5

How do I invite teammates?

Accepted Answer

Owners and Editors can invite teammates by email from the admin dashboard. Thally Cloud includes five team members in any role. Each additional active member or pending invitation adds $20 to the monthly bill.

Question 6

What roles are available?

Accepted Answer

Owner, Editor, and Viewer. Owners manage billing and SSO, Editors write and publish, and Viewers get read access to private documentation.

Question 7

How does billing work?

Accepted Answer

Thally Cloud costs $60 per workspace per month on a monthly subscription, or $50 per month on an annual subscription. Both are billed monthly and include 10,000 AI credits per month, unlimited connected product repositories, and five team members. Each additional active member or pending invitation adds $20 to the monthly bill.

Question 8

Can I change my plan later?

Accepted Answer

Yes. You can change or cancel your plan. Your docs remain in Git, so cancelling paid services does not take away your content or site source.

Question 9

What is Thally?

Accepted Answer

Thally is a product knowledge synchronization pipeline. It connects product changes to customer-facing knowledge, identifies what needs to change, and prepares reviewable updates. Documentation is the first surface.

Question 10

How is Thally different from a documentation platform?

Accepted Answer

A documentation platform is a destination where knowledge is written and stored. Thally adds the synchronization pipeline around it. Track evaluates product changes, maps them to affected documentation, and prepares evidence-backed updates for human review.

Question 11

What knowledge surfaces can Thally update today?

Accepted Answer

Thally currently focuses automated updates on documentation repositories, including the guides, API references, examples, and release notes maintained there. The long-term direction is to keep the broader customer-facing knowledge ecosystem synchronized.

Question 12

Can Thally decide that a product change needs no documentation update?

Accepted Answer

Yes. Thally optimizes for understanding before generation. If the available evidence does not show that a customer-facing page needs to change, Track can return a no-change result instead of producing unnecessary content.

Question 13

What output formats does Thally produce?

Accepted Answer

Every page serves polished HTML for people plus JSON, JSON-LD, and Markdown for machines. All four formats come from one MDX source and the same URL.

Question 14

How does search work?

Accepted Answer

⌘K hybrid search blends keyword and semantic matching over your indexed docs, returning instant results with inline previews and jump-to-section links.

Question 15

How does the AI assistant avoid hallucinating?

Accepted Answer

Answers are retrieval-grounded: the engine only quotes your indexed docs and cites the exact pages inline. If the docs don't contain an answer, it says so rather than guessing.

Question 16

Is there an API reference?

Accepted Answer

Yes. Point Thally at an OpenAPI spec and it renders a fully typed reference with a live Try-It console, wired up automatically on every deploy.

Question 17

Can I self-host Thally?

Accepted Answer

Yes. Run the open-source engine wherever Next.js runs, including Vercel, Netlify, Cloudflare, Docker with the included Dockerfile, or a static export.

Question 18

Do you support SSO?

Accepted Answer

GitHub and Google sign-in are available today. Contact us to discuss enterprise identity and provisioning requirements for your organization.

Question 19

How is my data handled?

Accepted Answer

Your content stays in your Git repo. Cloud processes only what's needed to serve and index your docs, and never trains models on your content.

Question 20

Are you compliant?

Accepted Answer

Thally does not currently claim a public compliance certification or standard uptime SLA. Contact us with your security and procurement requirements so we can answer them directly.

Question 21

How do I migrate from another tool?

Accepted Answer

Use Thally Cloud to migrate a public docs site, or run npx create-thally-docs migrate <your-repo-url> for a GitHub repository. Supported sources are converted to editable MDX in a Thally project.

Question 22

What is your refund policy?

Accepted Answer

If Thally is not the right fit within your first 30 days on a paid plan, contact our team to request a refund of your most recent payment. Enterprise agreements, misuse, and repeat subscriptions are excluded. Cancellations take effect at the end of the current billing period.

Question 23

Do you offer discounts?

Accepted Answer

Thally's open-source engine is free for every project, including commercial use. Contact our team to discuss nonprofit or education pricing for managed services.

Question 24

Where can I request a feature?

Accepted Answer

Open a discussion on GitHub or send a note to our team. We prioritize work that improves Thally's understanding of product changes, strengthens product-specific knowledge, reduces communication work, or keeps customer-facing knowledge synchronized.

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